Is your email box filling up and out of control? Do you want to know the secrets of organizing and writing email with maximum impact? Then this interactive session is for you. We will explore how email can be used to effectively manage business relationships with clients, suppliers and sponsors. Learn how to manage email groups, how to bulk email, how to attach documents, how to protect against Spam (unsolicited junk email), the elements of good email style, and much more.

LEARNER LEVEL: Beginning to Intermediate


  • Compare how email is different for other forms of communications – its strengths and its pitfalls.
  • Identify the elements of good email style
  • Discuss how to write email that will command attention and be read rather than deleted
  • Receive many ideas and methods for email management – how to keep from being buried in a blizzard of incoming mail.
  • Master how not to be duped by email virus hoaxes and chain letters
  • Find out how to protect yourself from SPAM (unsolicited junk email)
  • Identify how to recognize and protect against email viruses.
  • Summarize the basics of privacy, encryption and anonymous emailing
  • Receive many online, free tools for making your emailing easier.
I learned so much about a subject I thought I already knew! Great presentation!
-- Mark Meythoun, President, EventCentral
Great talk! I thought I knew it all, but not even close.
-- Sue Pelletier, Executive Editor, Insurance Conference Planner Magazine.
One of the best sessions I’ve been to – very relevant; answered a number of questions and gave me new ideas.
-- Sally Magallanes, CMP, Manager Meetings & Conferences, Prevent Blindness America
Did a great job! You really opened my eyes to effective use of e-mail. I can hardly wait to get to my laptop!
-- Brian Hile, Regional Director of Sales, Fairmont Hotels
Great presentation filled with updated, pertinent information!
-- Suzanne Lehrer, Sales Manager, Puerto Rico Convention Bureau
Great seminar – well organized and easily understandable for one with very little technology knowledge.
-- Betty DePrisco, Radisson Hotel and Suites Chicago
Excellent information! Up-to-date and very interesting. I learned a ton. Tremendously helpful.
-- Jody Urquhart, Professional Speaker, IDO - Individual Development Organization
Wow! Unbelievably interesting and informative. You are a great speaker!
-- Michelle Grant, Travel Counselor, Ritchie Brothers Amex Onsite
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What The Audience Is Saying

  • Excellent session!! Best one I have attended at PCMA. Needed to be 2 hours! Bring it back in 2014.
    Marguerite Leishman Meetings Manager
  • "On a scale of 1 to 10, your session was a 20!"
    Joanne Langevin Manger of Meetings and Events
    College of Family Physicians of Canada
  • Amazing! I have not learned so much in such a short time ever! I want more!
    Rafael Olivares Sales Executive
    Finnish Tourism Board
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